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Support


Services

TripsWare is a complete web-based system that complements and enhances your existing processes without any additional burden on staff or information technology resources. As a hosted ASP solution, no hardware, software, or system maintenance is required. Free automatic upgrades, new features, and system enhancements are included with your subscription.

Customer Support

We are committed to providing you with immediate, personalized customer support. Your firm will be assigned a dedicated TripsWare team to assist you with all services, including sales, training, billing, and ongoing support.

• Unlimited phone and email support for your firm's TripsWare Administrator
• Online Help, self-paced tutorials, and training videos available 24/7
• Online query form with response from our customer support staff within 24 hours
• Personalized TripsWare User Manual and Travel Policy

Security

We host our operations at a leading IT services organization that provides a secure environment that is monitored 24/7. We deploy industry best practices to protect all data and maintain strict confidentiality about our clients and the data to which we have access. We deploy Secure Sockets Layer (SSL) technology, encrypt all passwords and data as necessary, and only store transactional data on our servers such as names, dates, and amounts. We do not store any sensitive data such as credit card numbers or social security numbers on our server.

Back Up

There are many levels of built-in redundancy to ensure service availability including RAID, real-time daily backups, hardware and software redundancy, and multiple Tier-1 connections to the Internet. Data can be recovered in 3 hours and in the event of a catastrophic failure, we can be back up in 24 hours.

 
Expense management
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